Request assistance

If you need assistance or would like to bring your service animal or book a wheelchair/mobility device on an SAS flight, just go to My bookings to make a request once you’ve booked your trip. For flights operated by airlines other than SAS, please use this form.

Please also note that if you are both visually and hearing impaired, you’ll also need to submit this form even if your flight is operated by SAS.

Assistance is subject to availability. You need to request assistance at least 48 hours before the scheduled time of departure. Your service must also be approved before departure, otherwise we can’t guarantee assistance.

What type of assistance do you need?

* Required information

Please complete the following fields to continue

Hearing or sight impairment

Hearing disability (DEAF)

Sight disability (BLND)

Mobility impairment

Wheelchair/mobility device

Cognitive impairment

Intellectual or mental disability (DPNA)

Service dog

Travel with service dog

Traveler details

* Required information

Name:

Email:

Phone:

Please fill in the details below for the traveler requiring assistance.

Please complete the following fields to continue

First name *

Please add a first name

Last name *

Please add a last name

Email *

Please add a valid email address

Booking reference (e.g. XCYEO5) *

Enter your booking reference

Phone *

Please add a valid phone number

Before you finalize the request, please read our information and familiarize yourself with your rights and duties for travel requiring assistance.

I hereby confirm that I have read and understood my rights and responsibilities for traveling with assistance.*

Please confirm that you have read and understood your rights and responsibilities for traveling with assistance.

Read more about how SAS handle your personal data in our Privacy Policy