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Refund due to death in family

We’re very sorry to hear about your loss. We’ll help you cancel your trip and refund your tickets. To get a refund, the booking needs to have been made before the death occurred. In the case of the death of an immediate family member, you can cancel a trip booked directly with SAS by uploading the death certificate. If you booked through a travel agent, please contact them instead. You will also need to provide official documents showing the relationship between you and the deceased person.  For your information, SAS is obliged to store all documentation relating to this, for a minimum of 2 years. 

Consent

* Required information

If your departure is within the next 7 days, please contact SAS Customer Service

We’ll refund the value of your totally unused tickets using the same payment method that you used to buy the tickets. Partly used tickets can only be refunded according to the ticket rules.

Please note that SAS will pay the full refund only to a member of the immediate family of the deceased person. For any other travelers who have canceled a trip due to a death, refunds will be processed according to the fare rules.

SAS considers immediate family the following people: spouse, cohabitating partner, child, parent, sibling, grandparent, grandchild, parent-in-law, brother/sister-in-law and son/daughter in-law.

If you have any questions or need help, contact SAS Customer Service

You need to certify that you have not received or claimed a refund from any other company or travel agent
You must certify that the information provided is true and correct
You must accept SAS’ Terms & Conditions

Cancellation details

* Required information

Did you book your trip through a travel agent?

Do you want to cancel the entire booking?

Do you want to cancel all travelers in your booking?

Travelers

Add the travelers whose trips you'd like to cancel.

Booking details

* Required information

Booking reference: undefined

Fill in your booking details below.

Enter your booking reference

Copy of death certificate

* Required information

Attachments:

To continue, please upload a copy of the death certificate and official documentation showing your relationship to the deceased person.

You can only upload .jpg, .jpeg, .png and .pdf files. The maximum file size is 5 MB.

Please upload a death certificate

Contact information

* Required information

Name:
Email:

Enter the email address that was used when you made the booking.

    Please add a first name
    Please add a last name
    Please add a valid email address

    Read more about how SAS handle your personal data in our Privacy Policy